Zendesk

Integrating Zendesk with babelforce
How to import and sync agents from Zendesk
SMS Zendesk Omni-Channel Templates: technical deep dive
Zendesk variables
Why can't I edit or remove the phone number of a user in Zendesk?
Updating tickets for out-of-hours calls
Updating custom field in Zendesk
How to measure AHT in Zendesk tickets
Appending SMS to Zendesk tickets
Synching the agent status from Zendesk omnichannel to babelforce
Synching the agent status from babelforce to Zendesk Omnichannel
Updating Brands in Zendesk for multiple brands company
How to send call transcriptions to a Zendesk ticket
How to create Zendesk tickets for voice mails longer than 5sec?
How to automatically close empty voicemail tickets in Zendesk
Creating, updating and pushing an inbound call ticket to an agent in Zendesk
Create a ticket for each inbound SMS received
Add multiple recordings to one ticket
Perform a flexible custom search in Zendesk
How to differentiate abandoned vs abandoned with caller request