Automations

• Attach recordings for transcription and summarization in Zendesk QA
• Getting started with Geckoboard
• Monitoring agent presence and call acceptance behavior
• How to set up global and local Automations
• How to get voicemail recordings into your Helpdesk using Global Automations
• Setting up Automations in babelforce to achieve your integration goals

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• SMS to email or ticket
• One way to label a ticket as call abandoned
• How to get a list of all expressions in the system
• Manipulating string values to internationalize telephone numbers
• Sessions: How to avoid an eternal loop for the caller when requesting a confirmation

• Task Usage and Task Logs
• Scheduled task templates (CRON jobs)
• Task templates explained
• Using a task template with different secrets stored in vault
• Using secrets in Tasks
• Retries with Tasks

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• Custom Events

• DialogFlow - An introduction
• Adding Geckoboard to babelforce
• Send automated messages to slack
• Adding the Dialogflow Integration
• Using Geckoboard with Postman and creating datasets
• How to integrate with Zoho Desk

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