Zendesk variables

Katrin Geske
Katrin Geske
  • Updated
ENDUSER:  
--------------  
integration.zendesk_v2.enduser.id {integration.zendesk_v2.enduser.id}
integration.zendesk_v2.enduser.name {integration.zendesk_v2.enduser.name}
integration.zendesk_v2.enduser.email {integration.zendesk_v2.enduser.email}
integration.zendesk_v2.enduser.time_zone {integration.zendesk_v2.enduser.time_zone}
integration.zendesk_v2.enduser.phone {integration.zendesk_v2.enduser.phone}
integration.zendesk_v2.enduser.shared_phone {integration.zendesk_v2.enduser.shared_phone}
integration.zendesk_v2.enduser.locale {integration.zendesk_v2.enduser.locale}
integration.zendesk_v2.enduser.organization_id {integration.zendesk_v2.enduser.organization_id}
integration.zendesk_v2.enduser.verified {integration.zendesk_v2.enduser.verified}
integration.zendesk_v2.enduser.external_id {integration.zendesk_v2.enduser.external_id}
integration.zendesk_v2.enduser.alias {integration.zendesk_v2.enduser.alias}
integration.zendesk_v2.enduser.active {integration.zendesk_v2.enduser.active}
integration.zendesk_v2.enduser.details {integration.zendesk_v2.enduser.details}
integration.zendesk_v2.enduser.notes {integration.zendesk_v2.enduser.notes}
integration.zendesk_v2.enduser.tags {integration.zendesk_v2.enduser.tags}
integration.zendesk_v2.enduser.user_fields.user_category {integration.zendesk_v2.enduser.user_fields.user_category}
integration.zendesk_v2.enduser.user_fields.vip {integration.zendesk_v2.enduser.user_fields.vip}
   
   
TICKET:  
----------  
integration.zendesk_v2.ticket.id {integration.zendesk_v2.ticket.id}
integration.zendesk_v2.ticket.external_id {integration.zendesk_v2.ticket.external_id}
integration.zendesk_v2.ticket.type {integration.zendesk_v2.ticket.type}
integration.zendesk_v2.ticket.subject {integration.zendesk_v2.ticket.subject}
integration.zendesk_v2.ticket.description {integration.zendesk_v2.ticket.description}
integration.zendesk_v2.ticket.priority {integration.zendesk_v2.ticket.priority}
integration.zendesk_v2.ticket.status {integration.zendesk_v2.ticket.status}
integration.zendesk_v2.ticket.recipient {integration.zendesk_v2.ticket.recipient}
integration.zendesk_v2.ticket.submitter_id {integration.zendesk_v2.ticket.submitter_id}
integration.zendesk_v2.ticket.assignee_id {integration.zendesk_v2.ticket.assignee_id}
integration.zendesk_v2.ticket.organization_id {integration.zendesk_v2.ticket.organization_id}
integration.zendesk_v2.ticket.group_id {integration.zendesk_v2.ticket.group_id}
integration.zendesk_v2.ticket.forum_topic_id {integration.zendesk_v2.ticket.forum_topic_id}
integration.zendesk_v2.ticket.problem_id {integration.zendesk_v2.ticket.problem_id}
integration.zendesk_v2.ticket.has_incidents {integration.zendesk_v2.ticket.has_incidents}
integration.zendesk_v2.ticket.is_public {integration.zendesk_v2.ticket.is_public}
integration.zendesk_v2.ticket.due_at {integration.zendesk_v2.ticket.due_at}
integration.zendesk_v2.ticket.satisfaction_rating {integration.zendesk_v2.ticket.satisfaction_rating}
integration.zendesk_v2.ticket.ticket_form_id {integration.zendesk_v2.ticket.ticket_form_id}
integration.zendesk_v2.ticket.brand_id {integration.zendesk_v2.ticket.brand_id}
integration.zendesk_v2.ticket.satisfaction_probability {integration.zendesk_v2.ticket.satisfaction_probability}
integration.zendesk_v2.ticket.collaborator_ids {integration.zendesk_v2.ticket.collaborator_ids}
integration.zendesk_v2.ticket.follower_ids {integration.zendesk_v2.ticket.follower_ids}
integration.zendesk_v2.ticket.email_cc_ids {integration.zendesk_v2.ticket.email_cc_ids}
integration.zendesk_v2.ticket.tags {integration.zendesk_v2.ticket.tags}
integration.zendesk_v2.ticket.custom_fields.24071832 {integration.zendesk_v2.ticket.custom_fields.24071832}
integration.zendesk_v2.ticket.custom_fields.24071842 {integration.zendesk_v2.ticket.custom_fields.24071842}
integration.zendesk_v2.ticket.custom_fields.32517129 {integration.zendesk_v2.ticket.custom_fields.32517129}
integration.zendesk_v2.ticket.routing_skills {integration.zendesk_v2.ticket.routing_skills}
   
   
ORG:  
-------  
integration.zendesk_v2.organization.id {integration.zendesk_v2.organization.id}
integration.zendesk_v2.organization.name {integration.zendesk_v2.organization.name}
integration.zendesk_v2.organization.shared_tickets {integration.zendesk_v2.organization.shared_tickets}
integration.zendesk_v2.organization.shared_comments {integration.zendesk_v2.organization.shared_comments}
integration.zendesk_v2.organization.external_id {integration.zendesk_v2.organization.external_id}
integration.zendesk_v2.organization.details {integration.zendesk_v2.organization.details}
integration.zendesk_v2.organization.notes {integration.zendesk_v2.organization.notes}
integration.zendesk_v2.organization.group_id {integration.zendesk_v2.organization.group_id}
integration.zendesk_v2.organization.tags {integration.zendesk_v2.organization.tags}
   
TICKET SEARCH:  
-----  
integration.zendesk_v2.context.ticket.id {integration.zendesk_v2.context.ticket.id}
integration.zendesk_v2.context.ticket.name
 {integration.zendesk_v2.context.ticket.name}
integration.zendesk_v2.context.ticket.$
 {integration.zendesk_v2.context.ticket.$}
   

 

Overview of all zendesk fields: https://developer.zendesk.com/rest_api/docs/support/tickets#json-format

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