Familiarize yourself with the basic functionalities of the babelforce platform. Learn how to create your own call flow and implement your automation.
Here you will find information on prices of phone numbers and you'll get technical help getting your numbers configured to work with the babelforce platform.
Learn about the babelforce platform and how to adjust the general settings.
Learn about users, roles and agents, get introduced to agent presence, availability rules and the logic with determines how agents are grouped and selected within queues.
Learn how to route numbers to app modules, setup a call-flow and adjust the caller experience with audio prompts. Also, get introduced to callbots, intelligence and automation.
Guides to setting up rule-defined call routing using queues and individual agents.
Learn about expressions and placeholders, condition-bound global and local events, creating, editing and implementing triggers and play around with transactions.
How to configure the scheduling of automated messages and services for non-service scenarios; working with calendars and business hours.
Here you will find information for particular systems, like Freshdesk, Zendesk or Zoho that you can integrate with babelforce. Also, we introduce babelConnect.
This section is dedicated to helping you find, customize and extract reports on call data.
Information on setting up the essential functions of a call center: initial agent and software configurations.
Find pricing information for outbound calls, learn about factors effecting the quality of your calls and how to configuring your network and devices for premium quality voice calls.
Information on babelforce's automated outbound dialer and on the integration of the one touch click-to-call feature for outgoing calls.
Learn how to connect hardware devices to your network for telephony with the babelforce platform and how to configuring and connect telephony software applications to your network.
Here you will find information on SMS pricing as well as on SMS service usage for individual territories and information on how to integrate SMS with your help desk software application.
You will find information on how to achieve compliance with various forms of regulation. Learn how to manage your call recordings, voicemails, survey comments and more.
Configuring data streams for analysis on BI dashboards KPI metrics platforms.
API queries to do with calls and calling, with agent management and with SMS messaging on the babelforce platform.
Find out all about possible scenarios and use cases that you can achieve with a babelforce integration.
Having some issues? This section should help you to debug your problem.
babelforce offers advanced options for custom-integrations. On custom environments, it is even possible for customers to create their own integration. This section is a guide through some use cases and provides training material.