Tutorials

• A basic introduction to babelforce and its integration capabilities (read this if you just signed up for the trial)
• Helpdesk versus CRM
• Quick starting guide for the babelforce trial
• Standard integration process and how integration works
• Setting up Automations in babelforce to achieve your integration goals

• 1.0 - Getting started
• 1.1 - What's a call-flow and how do I get started?
• 1.2 - Specify your call-flow
• 1.3 - More call-flow specification examples
• 2.0 - Integrations and automations: what's that?
• 2.1 - Going into details

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• 0.0 - Familiarize yourself with the babelforce Manager App
• 0.1 - The babelforce manager app
• 1.0 - Navigating the first part of Chapter 2
• 1.1 - The ten call-flow modules
• 1.2 - Trigger: an Introduction
• 1.3 - Agents and the babelConnect integration

See all 17 articles

• 0.0 - Automations and Integrations: here we come!
• 1.0 - Introduction to global automations
• 1.1 - Events in Automations: what they do
• 1.2 - Automation Actions
• 1.3 - Example 1: Send an email for each incoming call
• 1.4 - Example 2: Sending an SMS when connected to an agent

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• 5.0 - Overview
• 5.1.0 - Introducing Automated Dialers
• 5.1.1 - Outbound Dialer use cases
• 5.2.0 - The babelforce dialer
• 5.2.1 - Lists and Campaigns
• 5.2.2 - Have agents join a campaign and use blended inbound / outbound

See all 9 articles

• Quiz Tutorial 3
• Request a training session with babelforce
• Quiz for the 2nd tutorial