Tutorials

• A basic introduction to babelforce and its integration capabilities (read this if you just signed up for the trial)
• Helpdesk versus CRM
• Quick starting guide for the babelforce trial
• Standard integration process and how integration works

• 1.0 - Getting started
• 1.1 - What's a call-flow and how do I get started?
• 1.2 - Specify your call-flow
• 1.3 - More call-flow specification examples
• 2.0 - Integrations and automations: what's that?
• 2.1 - Going into details

See all 15 articles

• 0.0 - Familiarize yourself with the babelforce Manager App
• 0.1 - The babelforce manager app
• 1.0 - Navigating the first part of Chapter 2
• 1.1 - The ten call-flow modules
• 1.2 - Trigger: an Introduction
• 1.3 - Agents & the babelConnect integration

See all 18 articles

• 1.1 - Introduction to Local Automations
• 1.2 - Understanding Automations: the difference between Local and Global
• 1.3 - Actions
• 1.4 - A ticket for an incoming call: Setting up your first Local Automation
• 2.0 - Many small use cases with Local Automations
• 2.1 - Sending SMS with a links to a help center article

See all 11 articles

• 5.0 - Overview
• 5.1.0 - Introducing Automated Dialers
• 5.1.1 - Outbound Dialer use cases
• 5.2.0 - The babelforce dialer
• 5.2.1 - Lists and Campaigns
• 5.2.2 - Have agents join a campaign and use blended inbound / outbound

See all 10 articles

• Quiz Tutorial 3
• Request a training session with babelforce
• Quiz for the 2nd Tutorial