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Tutorials
An Introduction to babelforce and integrations (V2)
- A basic introduction to babelforce and its integration capabilities (read this if you just signed up for the trial) (V2)
- Helpdesk versus CRM (V2)
- Quick starting guide for the babelforce trial (V2)
- Standard integration process and how integration works (V2)
- Setting up Automations in babelforce to achieve your integration goals (V2)
Chapter 1 - Learn to design processes (V2)
- 1.0 - Getting started (V2)
- 1.1 - What's a call-flow and how do I get started? (V2)
- 1.2 - Specify your call-flow (V2)
- 1.3 - More call-flow specification examples (V2)
- 2.0 - Integrations and automations: what's that?
- 2.1 - Going into details (V2)
Chapter 2- Tackling your first Call-Flows (V2)
This section features how to build and edit call flows in the new environment
- 0.0 - Familiarize yourself with the babelforce Manager App (V2)
- 0.1 - The babelforce manager app (V2)
- 1.0 - Modules, triggers, agents and queues (V2)
- 1.1 - The Call flow editor (V2)
- 1.2 - Finding and building trigger (V2)
- 1.3 - Agents and the babelConnect integration (V2)
Chapter 3 - Starter automations: learning the ropes (V2)
- 0.0 - Automations and Integrations: here we come! (V2)
- 1.0 - Introduction to global automations (V2)
- 1.1 - Events in Automations: what they do (V2)
- 1.2 - Automation Actions (V2)
- 1.3 - Example 1: Send an email for each incoming call (V2)
- 1.4 - Example 2: Sending an SMS when connected to an agent (V2)
V2_Chapter 4 - The Automated Dialer
- 4.0 - Overview (V2)
- 4.1.0 - Introducing Automated Dialers (V2)
- 4.1.1 - Outbound Dialer use cases (V2)
- 4.2.0 - The babelforce dialer (V2)
- 4.2.1 - Lists and Campaigns (V2)
- 4.2.2 - Have agents join a campaign and use blended inbound / outbound (V2)