2.0 - Many small use cases with Local Automations

In the previous section, we walked you through one example of a Local Automation. It was not an easy case, you had many options to selection from. Nevertheless, the use case was very clear: A call is incoming, a ticket is created in Zendesk.

In the next sections, we will provide you with more scenarios which can be useful for your contact center.

• Sending SMS with relevant links to your help center
• Having a call leave a queue or hanging it up when a defined timeout is reached
• Gathering feedback in a after call survey in a Zendesk ticket
• Retrieving customer information from Zendesk and comparing the result with the customer's input
• Sending information to a third party system (advanced!)

We will spend some time on each case, explaining how to approach them best.