Skip to main content

Website Community

Submit a request Sign in

babelforce
Tutorials
Chapter 3 - Local automations

Chapter 3 - Local automations

Learning all about automations that are directly connected to your call flow. This will also be the basis for setting up you own voicebot

1.1 - Introduction to Local Automations
1.2 - Understanding Automations: the difference between Local and Global
1.3 - Actions
1.4 - A ticket for an incoming call: Setting up your first Local Automation
2.0 - Many small use cases with Local Automations
2.1 - Sending SMS with a links to a help center article
2.2 - Looking up end-user information and sending an email for every VIP-call to the supervisor
2.4 - 2-factor user authentication with Zendesk (basic scenario)
3.0 - Final exercise: building an extensive use case
3.1 - A call flow for two brands
3.3 - Sending Survey SMS

Back to website Zendesk Theme by Zenplates