5.0 - Overview

babelforce cannot only distribute Inbound calls, send/receive SMS and enable agents to conduct manual Outbound calls. The platform also offers a great tool for Sales, Marketing, and research tasks that require a company to call a large number of customers: the automated (or predictive) dialer.

In this chapter, we will explain in detail what dialers are, how the babelforce dialer works, and how you and your team can use it best.

And that's what we will cover in this chapter: 

• 5.1: Introducing Automated Dialers 
• 5.1.1: Outbound Dialer use cases
• 5.2: The babelforce dialer
• 5.2.1: Lists and Campaigns
• 5.2.2: Have agents join a campaign and use blended inbound / outbound
• 5.2.3: Recycling Rules, Call Outcome and Alternative Dialing
• 5.3: Integrating dialer calls in your CRM or helpdesk
• 5.3.1: Some examples for creating records for outbound dialer calls
• 5.4: Advances settings - using the babelfore REST api

So let's get started with a short introduction to outbound dialers in general.