Skip to main content
Toggle navigation menu
Website
Community
Submit a request
Sign in
babelforce
IVR / Voicebots
Call flows
Call flows
AI Agent
Articles
Call flow builder (The New Map View)
New Input Reader
Sessions: an Introduction
What is a Placeholder? What is an Expression?
Behavior of Speech and DTMF inputs (STT call module)
Audio Player module explained (old: Text to Speech (TTS) module)
Mixed Speech to Text and DTMF inputs
SMS, email or callback from IVR
Using AI in Callbots (V2)
How to prioritize call routing
Adding waiting audios when customers are queued
Using string manipulation in placeholders and expressions
How to add a direct route to an employee
How to trigger recording of calls to be on or off for a particular call
2-way integration of IVR and CRM
SIP transfer dial with hostname - transferring calls back to your service
How to set up a basic post-call experience
How to blacklist numbers
How to store customer input with the Speech to text module and route the call based on the input