Call flows

Configuring the babelforce AI Agent module with Zendesk
Behavior of Speech and DTMF inputs (STT call module)
SIP transfer dial with hostname - transferring calls back to your service
Mixed Speech to Text and DTMF inputs
SMS, email or callback from IVR
What is a Placeholder? What is an Expression?
Using AI in Callbots (V2)
How to prioritize call routing
Adding waiting audios when customers are queued
New Audio Player module explained (old: Text to Speech (TTS) module)
Using string manipulation in placeholders and expressions
How to add a direct route to an employee
The Speech to text module explained (STT)
How to trigger recording of calls to be on or off for a particular call
2-way integration of IVR and CRM
How to set up a basic post-call experience
How to blacklist numbers
How to store customer input with the Speech to text module and route the call based on the input
Sessions: an Introduction