IVR / Voicebots

• Screenshot function of the Call-Flow
• Call flow builder (The New Map View)
• New Input Reader
• Sessions: an Introduction
• What is a Placeholder? What is an Expression?
• Behavior of Speech and DTMF inputs (STT call module)

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• Number Management System: inactive vs. active Numbers
• Number labeled as "Spam" and "Scam"
• Order or Cancel a number from babelforce
• Porting phone numbers
• Routing calls on your own number via SIP to babelforce
• Connect your phone number to your call flow

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• Out of hours and holiday messages in call flows
• Working with business hours and holidays

• Where can I get audio files for my IVR and music on hold?
• What audio prompts or files do I need for the IVR phone apps?

• ACD version 3 [EAP]
• Queue related expressions
• Create and manage queues for your calls
• How to create agent selections for dynamic call distribution
• Creating more complex agent selections
• How to use Input Reader variables in Triggers for agent selections

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• ACD version 3 [EAP]
• Setting up Scheduled Priority Callbacks with agent rescheduling
• Queued callbacks