Global automations

Attach recordings for transcription and summarization in Zendesk QA
Getting started with Geckoboard
Monitoring agent presence and call acceptance behavior
How to set up global and local Automations
How to get voicemail recordings into your Helpdesk using Global Automations
Setting up Automations in babelforce to achieve your integration goals
Using the babelforce http custom_callback action
Getting custom field data into Zendesk tickets and reporting on them with Zendesk Explore
Reporting on agents with different skills in one queue
Adding multiple queue wait times to one Zendesk ticket