Per default, our babelConnect app does not offer any number for the agent to call out. The app only presents those numbers that have the same tag as the agent. That means, agents do not see all numbers assigned to the manager account but only those ones relevant for them.
Let's say, the number 493030807xxx is used for the sales team and therefore has assigned the tag sales:
Now let's say agent babeltest does not have any tags assigned.
The agent will therefore not be able to select any "display as" number in the babelConnect app:
Only if we assign them the tag sales, the agent is able to see the respective number in their babelConnect app: