Add a Display As number for an agent to be presented in the babelConnect app

Christina Dechent
Christina Dechent
  • Updated

Per default, our babelConnect app does not offer any number for the agent to call out. The app only presents those numbers that have the same tag as the agent. That means, agents do not see all numbers assigned to the manager account but only those ones relevant for them. 

Let's say, the number 493091733xxx is used for the sales team and therefore has assigned the tag sales:

My_numbers_babelforce.png

Now let's say agent babeltest does not have any tags assigned.

babeltest_agent_babelforce.png

The agent will therefore not be able to select any "display as" number in the babelConnect app: 

mceclip4.png

Only if we assign them the tag sales, the agent is able to see the respective number in their babelConnect app: 

mceclip5.png

mceclip7.png

 

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