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  1. babelforce
  2. Agents and Users

Agents and Users

We will explain everything related to agents and users in this section.

Agents

  • Creating and managing agents in the babelforce manager app
  • Add a Display As number for an agent to be presented in the babelConnect app
  • Onboarding checklist for managers and agents
  • Agents: organize them in groups and tag
  • Onboarding/ Removing New Agents
  • How to add agents and request a password

See all 10 articles

Agent presence

  • Understanding the Difference Between Line Status and Presence Status
  • Working with agent presence in babelforce

User Management

  • Password creation and reset
  • User Management
  • babelforce Manager User Rights Management
  • Can an admin be an agent?
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