Ordering and cancelling agent licenses (SIP IDs) and Bria Enterprise

Please fill out this form to order any new SIP IDs or Bria Enterprise accounts. If you have any questions regarding the input or our cancellation policy, please read the explanations below. 

1. Explanations on how to fill out the form

2. babelforce license cancellation in detail

Explanations on how to fill out the form

The following part explains how to fill out the form: 

 

1.-3. In the first part, just enter your account information and let us know if you would like to cancel licenses or if you would like to order licenses. 

4. If you do not use the Bria Enterprise softphone configured by babelforce, please choose "only SIP". If you use the Bria but do not use the Outbound dialer from babelforce (e.g. for outbound campaigns or automated callbacks), please choose "License (SIP) & Bria Enterprise". Please only choose "License (SIP) & Bria Enterprise & Outbound dialer" if you use the babelforce outbound dialer. 

5. Please enter a cancellation date if you would like to order temporary agents. 

6. Please let us know how many agents you want to order/cancel. In case you want to order or cancel more than 10 agents, you can upload a CSV file to the form. 

 

babelforce license cancellation in detail

In the course of your onboarding, babelforce shared a google sheet with you which is called
"{my_company_name} license overview"

  • In this sheet you see the list of babelforce licenses that you are paying for! (Cell B4) 
    Column N shows, when a license has been ordered
  • Column O shows, when a license has been cancelled
  • Column P shows until which date licenses are billed. Please be aware of babelforce's cancellation policy which is 30 days but minimum until the end of the current month.

Whenever you offboard an agent, make sure to cancel it by filling out the form, deleting the agent in the manager app does not automatically cancel a license! 

 

In case you have any further questions please don't hesitate to contact us via support@babelforce.com. 

 

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