Having laid a foundational understanding in the previous section, it's time to step up and explore an intricate call-flow. So, let’s advance!
Blueprint of the Advanced Call-Flow
Here's the envisioned structure:
- All incoming calls first reference the holiday calendar. If a defined holiday applies, the call ends with a 'Sorry Prompt'.
- Next, calls verify the operating hours. Should they fall outside, the call concludes with a 'Sorry Prompt'.
- Calls then assess how many calls are queued. If more than 1 call is already waiting, the caller is informed about high capacity and again, the call is terminated after the 'Sorry Prompt' is played.
- If 1 - 3 do not apply, the calls proceed to the Automatic Call Distribution module.
- If not answered within a set duration (based on your determined maximum waiting period), calls transition to the 'Sorry, no one available' announcement.
To visualize the above, refer to the subsequent flowchart:
In the subsequent sections, we'll dissect each segment of this advanced call-flow to foster a comprehensive grasp. By the finale, you should be adept at curating personalized call-flows.
Breakdown of Upcoming Topics
To truly benefit, it's not just about theoretical absorption. Open up the manager app alongside, explore pre-existing flows or try your hand at crafting your own. Engage actively for optimal comprehension!