babelforce Manager User Rights Management

babelforce offers a full User Rights Management concept for the babelforce manager. This article does not cover Agent as these users can only access babelConnect and not the manager.

Under Global Settings > User management find an overview of all users including their roles. There, you can easily add and remove roles with the exception of the role agent. (Agents can only be added and removed via the agent or integration section.)

In the User management section, you can also add new users and assign them any role. The table below give a full overview of all available roles.

You will not find the manager in the table as the manager has full access to all manager functionalities. However, manager cannot access babelconnect. You will need to add them as Agents if they should also be able to work with babelConnect.

 

    Reporter Scheduler Supervisor Router Sales
Global settings
telephone no no no no no
phonebook no no full access no no
livelogging no no no no no
agent presence no no full access no no
SSO identity provider no no no no no
User management no no no no no
Audit no no no no no
Trigger   no no no yes no
IVR call-flows
numbers no no no no no
callflow no no no no no
Audio files no no no no no
Routing and queuing
Agents read only no full access full access no
Groups no no full access full access no
Queues read only no no full access no
Integrated processes
Global automations no no no no no
Local automations no no no no no
Integrations no no only agent sync no no
Transactions no no no no no
Scheduling
Business hours no full access no no no
Calendar no full access no no no
Outbound
Campaigns no no no no full access
Hopper no no no no full access
Lists no no no no full access
Reporting
Simple reporting full access no no no no
calls full access no no no no
dashboard access to predefined dashboards no no no no
livelogs no no no no no
Recordings read/listen only no no no no
SMS read only no no no no
Transactions read only no no no no
Outbound full access no no no full access
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