Best practice and user scenarios

How to Close Your Contact Center on Time and Avoid Long Queue Wait Times
Create a direct route with opening hours and calendars
The six factors affecting the quality of your VoIP deployment
Call-backs for waiting customers using outbound dialer
Adding a voicemail to an email or ticket
Nurturing high value opportunities
Automatically assign tasks to agents
Working with external outsourcing partners
Customer retention
Debt collection and nurturing of old loan applications
Routing and tracking calls to an external outsourced team
Tips for setting up your call flow efficiently
Full omni-channel SMS and message integration in Zendesk