Create a direct route with opening hours and calendars

Use case

Create a call flow that checks

• Calendar dates
• Business hours

If no calendar is active and Business hours are active, the call will be forwarded to a mobile phone.

If either, a calendar is active or business hours are not given, the caller will hear an "Out of office" notification.

What you need:

• Create 1 Business Hour
• Create 1 Calendar
• Create 1 Trigger that checks if the calendar you setup is given
• Create 1 Trigger that checks if your Business Hours are given
• 1 Switch Node
• 1 Text to Speech
• 1 Transfer Module

Putting it all together

Most settings have to be done in the Switch Node. The screenshot below shows one possibility how this could be setup:

In your Text To Speech Module, enter the text you want the customer to hear.

In your Transfer Module, add the phone number the call should be forwarded to.