Create a direct route with opening hours and calendars

It is highly advisable for every call flow, regardless of how simple it is, to check for opening hours and calendars.

Below, we present a very simple case, however, you can extend this to any complexity needed. This best-practice advice should educate you on the importance of using business hours and calendars.

Use case

Create a call flow that checks

• Calendar dates
• Business hours

If no calendar is active and Business hours are active, the call will be forwarded to a mobile phone.

If either, a calendar is active or business hours are not given, the caller will hear an "Out of office" notification.

What you need:

• Create 1 Business Hour
• Create 1 Calendar
• Create 1 Trigger that checks if the calendar you setup is given
• Create 1 Trigger that checks if your Business Hours are given
• 1 Switch Node
• 1 Audio Player
• 1 Transfer Module

Putting it all together

Most settings have to be done in the Switch Node. The screenshot below shows one possibility how this could be setup:

In your Audio Player, enter the text you want the customer to hear.

In your Transfer Module, add the phone number the call should be forwarded to.