In this article, we will guide you through the setup of your first babelDesk. We will also show you how to define who should be able to access it.
babelDesks available to your user are shown in the bar on the left-hand side of our manager app. If you never added a babelDesk before or your user does not have access to the already existing babelDesks, this section will stay hidden.
So where to start?
To add a new babelDesk, go to
Global settings > babelDesk
Next, click on the "Add" button, to add a new babelDesk and give it a name.
In the process of creating a new babelDesk, you can directly adjust the access rights using two different options:
1. Allow certain babelforce roles to access certain babelDesks: e.g. make a certain babelDesk available to all users with the role "reporter" - you can use this option to share general dashboards for all manager or reporter users to monitor.
2. Allow only certain users to view a certain babelDesk - imagine you have different departments and you don't want all team leads from each department to have detailed insight into all queues. In such cases, you can grant access only to specific users, and others, even if they have the role reporter or manager, would not see it.
IMPORTANT - users in babelforce have access to specific data points. For example, only reporters and managers can view all metrics, a reporter can't change agent status, but a supervisor can do so. If you wish to give access to babelDesk to your agents, keep in mind that they will see only the unrestricted widgets.
You can toggle the switch in the edit window to adjust these permissions. Once you're ready, save your settings.
The final setup could look like this:
The newly created babelDesk will appear in the overview section. Note that you can always adjust the access rights afterward.
Once you added the new babelDesk, it appears in the sidebar of the manager app to the users who match the access conditions (in our example, to all managers of this account).