3.1 - BPMN

You may be curious about what BPMN stands for. In short, BPMN is a method for visually representing business processes using diagrams similar to flowcharts. That's the essential information you need to know!

If you're interested in a more detailed and technical definition, it is best to refer to the official website's explanation:

"A standard Business Process Model and Notation (BPMN) will provide businesses with the capability of understanding their internal business procedures in a graphical notation and will give organizations the ability to communicate these procedures in a standard manner. [...] This will ensure that businesses will understand themselves and participants in their business and will enable organizations to adjust to new internal [..] business circumstances quickly." BPMN Website: www.bpmn.org

The beauty of this notation is that you can freely access documentation and examples. Also, there are several free software options available, including applications for your computer or cloud-based software.

Let's start by exploring where you can find more information about the BPMN language. While it's not necessary to read all the documents, it can be a great way to deepen your understanding if you're interested:

➞ This document is particularly useful if you want to see examples and have them explained. It delves into detailed use cases, providing valuable insights.

When using BPMN to create process maps, you don't need to strictly adhere to the notation. However, referring to the meaning of each symbol can be helpful at times:

➞ This is the official normative documentation, which may seem overwhelming at first glance. However, it serves as a highly detailed description, resembling a comprehensive encyclopedia, and can be a valuable resource if you wish to delve deeper into this topic.

But don't worry! In the upcoming sections, we will demonstrate how you can easily build the necessary processes using basic functionalities.

To achieve this, you can utilize one of the freely available software options, such as:

• Camunda

Of course, you can also use any other tool that allows you to draw business processes, even though they won't follow BPMN standards.

Now, let's begin the process of mapping your first call flow..