What’s New: Latest Product Releases

Stay up to date with our latest releases. Here you’ll find a clear overview of what’s new, what’s been improved or fixed, and what’s coming next - so you always know what to expect and how each update makes your babelforce experience better.

Note: the users on dedicated instances receive updates in their agreed cycles (approx. 2 weeks after the general release). If you're unsure about your instance's release cycle, please contact support@babelforce.com.

17.12.2025 Release notes

New Call Flow Builder is now live

The new Call Flow Builder is officially live and available to all customers in the shared environment.

After months of preview and refinement, all remaining components are now in place. The updated builder offers a clearer, more visual way to design call flows, with automations presented in a much more intuitive format.

What’s changed:

• It is the default view when opening the flow editor

• A toggle allows you to switch back to the previous view if needed

• Automations and flow logic are easier to understand at a glance

You can read a full walkthrough of the new features.

Call session data is now visible in reporting

Call session information is now available directly in the Conversations reporting view.

Previously, session data could only be accessed via API or external tools. This information is now visible in the UI, making troubleshooting and analysis significantly easier.

How it works:

• Go to Reporting → Conversations

• You’ll see a new “Session” column

• Click the info icon to view detailed session data related to the call

Additional improvements and fixes

• Scheduled tasks (CRON jobs) now support time zones, providing more predictable execution

• Text-to-Speech can now be played directly in Manager