Freshdesk

• Add the babelforce Freshdesk integration
• Import and sync agents from Freshdesk
• A starter Freshdesk ticket setup for inbound calls
• Full integration of click-to-call in Freshdesk
• Add recordings to Freshdesk tickets
• Pushing a ticket or customer contact to an agent in Freshworks with CTI
• Random selection for Post Call Survey in Freshdesk
• Automated outbound dialing in Freshdesk
• Advanced integrations with Freshdesk