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babelforce
Routing
V2_Automatic call routing
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V2_Automatic call routing
Create and manage queues for your calls (V2)
How to prioritize call routing (V2)
How to route calls based on agent availability (V2)
How to add a direct route to an employee (V2)
Routing and tracking calls to an external outsourced team (V2)
Call overflow during or outside business hours (V2)