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  3. V2_Skills, groups and selections
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V2_Skills, groups and selections

  • Agents: organise them in groups and tag with skills and attributes (V2)
  • How to create agent selections for dynamic call distribution (V2)
  • Creating more complex agent selections (V2)
  • How to use Input Reader variables in Triggers for agent selections (V2)

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babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.