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  1. babelforce
  2. Common Setups and Use Cases
  3. V2_Scenarios for routing and handling incoming calls
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V2_Scenarios for routing and handling incoming calls

  • SMS, email or callback from IVR (V2)
  • CRM automation triggerd with IVR/ call-bots (V2)
  • Working with external outsourcing partners (V2)
  • Change routing dynamically by factor time, availability and/or load (V2)
  • Escalating incoming calls to another team (V2)
  • Premium customer care: Ensuring phone SLA for VIP accounts (V2)
  • Multi-brand and multi-language contact centers (V2)
  • Specialized service centers (V2)

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babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.