Need a helping hand?
Scenarios for routing and handling incoming calls
- SMS, email or callback from IVR
- CRM automation triggered with IVR/ call-bots
- Working with external outsourcing partners
- Change routing dynamically by factor time, availability and/or load
- Escalating incoming calls to another team
- Premium customer care: Ensuring phone SLA for VIP accounts
- Multi-brand and multi-language contact centers
- Specialized service centers