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babelforce
Common Setups and Use Cases
Scenarios for routing and handling incoming calls
Scenarios for routing and handling incoming calls
SMS, email or callback from IVR
CRM automation triggered with IVR/ call-bots
Working with external outsourcing partners
Change routing dynamically by factor time, availability and/or load
Escalating incoming calls to another team
Premium customer care: Ensuring phone SLA for VIP accounts
Multi-brand and multi-language contact centers
Specialized service centers