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  1. babelforce
  2. Common Setups and Use Cases
  3. Scenarios for routing and handling incoming calls

Scenarios for routing and handling incoming calls

  • SMS, email or callback from IVR
  • CRM automation triggered with IVR/ call-bots
  • Working with external outsourcing partners
  • Change routing dynamically by factor time, availability and/or load
  • Escalating incoming calls to another team
  • Premium customer care: Ensuring phone SLA for VIP accounts
  • Multi-brand and multi-language contact centers
  • Specialized service centers
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