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Chapter 2- Tackling your first Call-Flows
This section features how to build and edit call flows in the new environment
- 0.0 - Familiarize yourself with the babelforce Manager App
- 0.1 - The babelforce manager app
- 1.0 - Modules, triggers, agents and queues
- 1.1 - The Call flow editor
- 1.2 - Finding and building trigger
- 1.3 - Agents and the babelConnect integration
- 1.4 - Call Queues
- 2.0 - Setting up a basic call flow
- 2.1 - Agent to groups and to queue
- 2.2 - Connect a queue to a call flow (ACD) and add a number
- 3.0 - A call-flow with opening times and holidays
- 3.1 - Setting up agents and queues, a schedule and a calendar
- 3.2 - Adding audio files to babelforce
- 3.3 - Building triggers
- 3.4 - Switch Nodes
- 3.5 - Putting it all together
- 3.6 - Testing your call flow