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  3. Chapter 2- Tackling your first Call-Flows
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Chapter 2- Tackling your first Call-Flows

This section features how to build and edit call flows in the new environment

  • 0.0 - Familiarize yourself with the babelforce Manager App
  • 0.1 - The babelforce manager app
  • 1.0 - Modules, triggers, agents and queues
  • 1.1 - The Call flow editor
  • 1.2 - Finding and building trigger
  • 1.3 - Agents and the babelConnect integration
  • 1.4 - Call Queues
  • 2.0 - Setting up a basic call flow
  • 2.1 - Agent to groups and to queue
  • 2.2 - Connect a queue to a call flow (ACD) and add a number
  • 3.0 - A call-flow with opening times and holidays
  • 3.1 - Setting up agents and queues, a schedule and a calendar
  • 3.2 - Adding audio files to babelforce
  • 3.3 - Building triggers
  • 3.4 - Switch Nodes
  • 3.5 - Putting it all together
  • 3.6 - Testing your call flow

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babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.