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babelforce
Tutorials
Chapter 2- Tackling your first Call-Flows
Chapter 2- Tackling your first Call-Flows
This section features how to build and edit call flows in the new environment
0.0 - Familiarize yourself with the babelforce Manager App
0.1 - The babelforce manager app
1.0 - Navigating the first part of Chapter 2
1.1 - The ten call-flow modules
1.2 - Trigger: an Introduction
1.4 - Adding Agent selections in Queues
2.0 - Setting up a basic call flow
2.1 - Adding agents to a group and creating a queue
2.2 - Connect a queue to a call flow (ACD) and add a number
2.3 - Adding after call survey responses to a (Zendesk) ticket or other call record
3.0 - A call-flow with opening times and holidays
3.1 - Setting up agents and queues, a schedule and a calendar
3.2 - Adding audio files to babelforce
3.3 - Building triggers
3.4 - Switch Nodes
3.5 - Putting it all together
3.6 - Testing your call flow