Chapter 2- Tackling your first Call-Flows

This section features how to build and edit call flows in the new environment

• 0.0 - Familiarize yourself with the babelforce Manager App
• 0.1 - The babelforce manager app
• 1.0 - Modules, triggers, agents and queues
• 1.1 - The Call flow editor
• 1.2 - Finding and building trigger
• 1.3 - Agents and the babelConnect integration
• 1.4 - Call Queues
• 2.0 - Setting up a basic call flow
• 2.1 - Agent to groups and to queue
• 2.2 - Connect a queue to a call flow (ACD) and add a number
• 3.0 - A call-flow with opening times and holidays
• 3.1 - Setting up agents and queues, a schedule and a calendar
• 3.2 - Adding audio files to babelforce
• 3.3 - Building triggers
• 3.4 - Switch Nodes
• 3.5 - Putting it all together
• 3.6 - Testing your call flow