Chapter 2- Tackling your first Call-Flows (V2)

This section features how to build and edit call flows in the new environment

• 0.0 - Familiarize yourself with the babelforce Manager App (V2)
• 0.1 - The babelforce manager app (V2)
• 1.0 - Modules, triggers, agents and queues (V2)
• 1.1 - The Call flow editor (V2)
• 1.2 - Finding and building trigger (V2)
• 1.3 - Agents and the babelConnect integration (V2)
• 1.4 - Call Queues (V2)
• 2.0 - Setting up a basic call flow (V2)
• 2.1 - Agent to groups and to queue (V2)
• 2.2 - Connect a queue to a call flow and add a number (V2)
• 3.0 - A call-flow with opening times and holidays (V2)
• 3.1 - Setting up agents and queues, a schedule and a calendar (V2)
• 3.2 - Adding audio files to babelforce (V2)
• 3.3 - Building triggers (V2)
• 3.4 - Switch Nodes (V2)
• 3.5 - Putting it all together (V2)
• 3.6 - Testing you call flow (V2)