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  1. babelforce
  2. Tutorials
  3. Chapter 2- Tackling your first Call-Flows

Chapter 2- Tackling your first Call-Flows

This section features how to build and edit call flows in the new environment

  • 0.0 - Familiarize yourself with the babelforce Manager App
  • 0.1 - The babelforce manager app
  • 1.0 - Navigating the first part of Chapter 2
  • 1.1 - The ten call-flow modules
  • 1.2 - Trigger: an Introduction
  • 1.3 - Agents and the babelConnect integration
  • 1.4 - Adding Agent selections in Queues
  • 2.0 - Setting up a basic call flow
  • 2.1 - Adding agents to a group and creating a queue
  • 2.2 - Connect a queue to a call flow (ACD) and add a number
  • 3.0 - A call-flow with opening times and holidays
  • 3.1 - Setting up agents and queues, a schedule and a calendar
  • 3.2 - Adding audio files to babelforce
  • 3.3 - Building triggers
  • 3.4 - Switch Nodes
  • 3.5 - Putting it all together
  • 3.6 - Testing your call flow
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