Using Zendesk GoodData

• Reporting with Zendesk
• Creating inbound service level reports with Zendesk and Gooddata
• Getting custom field data into Zendesk tickets and reporting on them with Zendesk Explore
• How to report on service level targets
• How to measure AHT in Zendesk tickets
• Reporting on multiple calls in a certain time period with Zendesk and Gooddata