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Using Zendesk GoodData
- Reporting with Zendesk
- Creating inbound service level reports with Zendesk and Gooddata
- Getting custom field data into Zendesk tickets and reporting on them with Zendesk Explore
- How to report on service level targets
- How to measure AHT in Zendesk tickets
- Reporting on multiple calls in a certain time period with Zendesk and Gooddata