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Zendesk
- Integrating babelforce to Zendesk
- Updating Brands in Zendesk for multiple brands company
- Getting custom field data into Zendesk tickets and reporting on them with Zendesk Explore
- How to automatically close empty voicemail tickets in Zendesk
- Full SMS integration
- How to create a test sandbox setup in babelforce and Zendesk
- Creating and pushing an inbound call ticket to an agent in Zendesk
- Tag tickets if calls are lost
- How to achieve full Zendesk integration for outbound calls
- Create a ticket for each inbound SMS received
- How to achieve full Zendesk integration for SMS
- After-Call SMS
- Zendesk variables
- Perform a flexible custom search in Zendesk
- Reporting on agents with different skills in one queue
- How to synchronise agent from Zendesk
- How to differentiate abandoned vs abandoned with caller request
- Add multiple recordings to one ticket
- Adding multiple queue wait times to one Zendesk ticket
- How to push data for a dialer call to a Zendesk ticket