Zendesk

• How to automatically close empty voicemail tickets in Zendesk
• Full SMS integration
• Integrating babelforce to Zendesk
• How to create a test sandbox setup in babelforce and Zendesk
• Creating and pushing an inbound call ticket to an agent in Zendesk
• Tag tickets if calls are lost
• How to achieve full Zendesk integration for outbound calls
• Create a ticket for each inbound SMS received
• How to achieve full Zendesk integration for SMS
• After-Call SMS
• Zendesk variables
• Perform a flexible custom search in Zendesk
• Reporting on agents with different skills in one queue
• How to synchronise agents and groups from Zendesk
• How to differentiate abandoned vs abandoned with caller request
• Add multiple recordings to one ticket
• Adding multiple queue wait times to one Zendesk ticket
• How to push data for a dialer call to a Zendesk ticket