V2_Application flows & routing

• The Speech to text module explained (STT)
• The ten call-flow modules (V2)
• Route your number to a module (V2)
• How to test your call flows and process configurations (V2)
• How to create a wait or queueing experience (V2)
• 'Whisper transfer' - pass audio information to agents (V2)
• How to set up a basic post-call experience (V2)
• Implementing a call-back feature (V2)
• How to blacklist numbers (V2)
• Allow agents to transfer calls to any IVR or App module (V2)
• HTTP request buckets (V2)
• How to store customer input with the Speech to text module and route the call based on the input (V2)