Application flows & routing

• The ten call-flow modules
• Route your number to a module
• How to test your call flows and process configurations
• How to create a wait or queueing experience
• The Text to Speech module explained (TTS)
• The Speech to text module explained (STT)
• 'Whisper transfer' - pass audio information to agents
• How to set up a basic post-call experience
• Implementing a call-back feature
• How to blacklist numbers
• Allow agents to transfer calls to any IVR or App module
• HTTP request buckets
• How to store customer input with the Speech to text module and route the call based on the input