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Application flows & routing
- The ten call-flow modules
- Route your number to a module
- How to test your call flows and process configurations
- How to create a wait or queueing experience
- The Text to Speech module explained (TTS)
- The Speech to text module explained (STT)
- 'Whisper transfer' - pass audio information to agents
- How to set up a basic post-call experience
- Implementing a call-back feature
- How to blacklist numbers
- Allow agents to transfer calls to any IVR or App module
- HTTP request buckets
- How to store customer input with the Speech to text module and route the call based on the input