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  1. babelforce
  2. Applications
  3. Application flows & routing
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Application flows & routing

  • The ten call-flow modules
  • Route your number to a module
  • How to test your call flows and process configurations
  • How to create a wait or queueing experience
  • The Text to Speech module explained (TTS)
  • The Speech to text module explained (STT)
  • 'Whisper transfer' - pass audio information to agents
  • How to set up a basic post-call experience
  • Implementing a call-back feature
  • How to blacklist numbers
  • Allow agents to transfer calls to any IVR or App module
  • HTTP request buckets
  • How to store customer input with the Speech to text module and route the call based on the input

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babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.