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Chapter 3 - Starter automations: learning the ropes

  • 0.0 - Automations and Integrations: here we come!
  • 1.0 - Introduction to global automations
  • 1.1 - Events in Automations: what they do
  • 1.2 - Automation Actions
  • 1.3 - Example 1: Send an email for each incoming call
  • 1.4 - Example 2: Sending an SMS when connected to an agent
  • 1.5 - Example 3: Create a ticket for every incoming call in your Helpdesk
  • 2.0 - Triggers in Automations
  • 2.1.0 - Understanding Parent and Child calls
  • 2.1.1 - Inbound Calls (Calls from Source Queue)
  • 2.1.2 - Outbound Calls (Calls from Source API)
  • 2.1.3 - Transferred Calls (Calls from Source call transfer)
  • 2.1.4 - Dialer Calls (Calls from Source Outbound Dialer)
  • 3.0 - Final exercise: building an extensive use case
  • 3.1 - A call flow for two brands
  • 3.2 - The integration
  • 3.3 - Pushing and tagging transferred calls
  • 3.4 - Sending Survey SMS

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babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.