Chapter 3 - Starter automations: learning the ropes

• 0.0 - Automations and Integrations: here we come!
• 1.0 - Introduction to global automations
• 1.1 - Events in Automations: what they do
• 1.2 - Automation Actions
• 1.3 - Example 1: Send an email for each incoming call
• 1.4 - Example 2: Sending an SMS when connected to an agent
• 1.5 - Example 3: Create a ticket for every incoming call in your Helpdesk
• 2.0 - Triggers in Automations
• 2.1.0 - Understanding Parent and Child calls
• 2.1.1 - Inbound Calls (Calls from Source Queue)
• 2.1.2 - Outbound Calls (Calls from Source API)
• 2.1.3 - Transferred Calls (Calls from Source call transfer)
• 2.1.4 - Dialer Calls (Calls from Source Outbound Dialer)
• 3.0 - Final exercise: building an extensive use case
• 3.1 - A call flow for two brands
• 3.2 - The integration
• 3.3 - Pushing and tagging transferred calls
• 3.4 - Sending Survey SMS