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Zendesk
All information about integrations with the Zendesk platform
- How to achieve full Zendesk integration for SMS
- Tag tickets if calls are lost
- Reporting on agents with different skills in one queue
- Integrating babelforce to Zendesk
- How to create a test sandbox setup in babelforce and Zendesk
- How to synchronise agents and groups from Zendesk
- Creating and pushing an inbound call ticket to an agent in Zendesk
- How to differentiate abandoned vs abandoned with caller request
- Add multiple recordings to one ticket
- Adding multiple queue wait times to one Zendesk ticket
- How to achieve full Zendesk integration for outbound calls
- How to push data for a dialer call to a Zendesk ticket
- Create a ticket for each inbound SMS received