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Zendesk

All information about integrations with the Zendesk platform

  • How to achieve full Zendesk integration for SMS
  • Tag tickets if calls are lost
  • Reporting on agents with different skills in one queue
  • Integrating babelforce to Zendesk
  • How to create a test sandbox setup in babelforce and Zendesk
  • How to synchronise agents and groups from Zendesk
  • Creating and pushing an inbound call ticket to an agent in Zendesk
  • How to differentiate abandoned vs abandoned with caller request
  • Add multiple recordings to one ticket
  • Adding multiple queue wait times to one Zendesk ticket
  • How to achieve full Zendesk integration for outbound calls
  • How to push data for a dialer call to a Zendesk ticket
  • Create a ticket for each inbound SMS received

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babel force
babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.