Zendesk

All information about integrations with the Zendesk platform

• How to achieve full Zendesk integration for SMS
• Tag tickets if calls are lost
• Reporting on agents with different skills in one queue
• Integrating babelforce to Zendesk
• How to create a test sandbox setup in babelforce and Zendesk
• How to synchronise agents and groups from Zendesk
• Creating and pushing an inbound call ticket to an agent in Zendesk
• How to differentiate abandoned vs abandoned with caller request
• Add multiple recordings to one ticket
• Adding multiple queue wait times to one Zendesk ticket
• How to achieve full Zendesk integration for outbound calls
• How to push data for a dialer call to a Zendesk ticket
• Create a ticket for each inbound SMS received