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  3. Application flows & routing
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Application flows & routing

This section explains how applications can be linked in a call flow, as well as routing numbers to applications and caller experiences.

  • Route your number to an application module
  • How to test your call flows and process configurations
  • How to create a wait or queueing experience
  • 'Whisper transfer' - pass audio information to agents
  • How to set up a basic post-call experience
  • Implementing a call-back feature
  • How to blacklist numbers
  • Allow agents to transfer calls to any IVR or App module
  • HTTP request buckets

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babel force
babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.