Application flows & routing

This section explains how applications can be linked in a call flow, as well as routing numbers to applications and caller experiences.

• HTTP request buckets
• The eight call-flow application modules
• How to test your call flows and process configurations
• Route your number to an application module
• How to create a wait or queueing experience
• 'Whisper transfer' - pass audio information to agents
• How to set up a basic post-call experience
• Implementing a call-back feature
• How to blacklist numbers
• Allow agents to transfer calls to any IVR or App module