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  3. Skills, groups and selections
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Skills, groups and selections

Information on the logic which determines how agents are grouped and selected within queues.

  • Agents: organise them in groups and tag with skills and attributes
  • How to create agent selections for dynamic call distribution
  • Creating more complex agent selections
  • How to use Input Reader variables in triggers for agent selections

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babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.