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Troubleshooting
- How to use Wireshark (in Windows) and capture SIP+RTP traces
- Troubleshooting babelforce floating app
- Troubleshooting audio quality
- Isolate reason a phone device is unreachable
- Calls get queued but agent softphones don't ring
- Why do agents "Line" status sometimes get stuck on "ringing"?
- Why do some Zendesk tickets from calls arrive later than others?
- Why can't I edit or remove the phone number of a user in Zendesk?