Troubleshooting

• How to use Wireshark (in Windows) and capture SIP+RTP traces
• Troubleshooting babelforce floating app
• Troubleshooting audio quality
• Isolate reason a phone device is unreachable
• Calls get queued but agent softphones don't ring
• Why do agents "Line" status sometimes get stuck on "ringing"?
• Why do some Zendesk tickets from calls arrive later than others?
• Why can't I edit or remove the phone number of a user in Zendesk?