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Troubleshooting

  • How to use Wireshark (in Windows) and capture SIP+RTP traces
  • Troubleshooting babelforce floating app
  • Troubleshooting audio quality
  • Isolate reason a phone device is unreachable
  • Calls get queued but agent softphones don't ring
  • Why do agents "Line" status sometimes get stuck on "ringing"?
  • Why do some Zendesk tickets from calls arrive later than others?
  • Why can't I edit or remove the phone number of a user in Zendesk?

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babel force
babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.