Using Zendesk GoodData

This section is dedicated to helping you find, customize and extract reports on call data with Zendesk GoodData

• Reporting with Zendesk
• Getting custom field data into Zendesk tickets and reporting on them with Gooddata
• Creating inbound service level reports with Zendesk and Gooddata
• How to report on service level targets
• How to measure AHT in Zendesk tickets
• Reporting on multiple calls in a certain time period with Zendesk and Gooddata