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Using Zendesk GoodData

This section is dedicated to helping you find, customize and extract reports on call data with Zendesk GoodData

  • Reporting with Zendesk
  • Getting custom field data into Zendesk tickets and reporting on them with Gooddata
  • Creating inbound service level reports with Zendesk and Gooddata
  • How to report on service level targets
  • How to measure AHT in Zendesk tickets
  • Reporting on multiple calls in a certain time period with Zendesk and Gooddata

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babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.