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Events

Help with using condition-bound global and local Events to interact with ticketing and other systems.

  • How to set up global and local Events
  • One way to label a ticket as call abandoned
  • Updating tickets for out-of-hours calls
  • How to add voicemail recordings to tickets
  • How to send data to next agent when call is transferred

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babel force
babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.