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Automatic call routing
Guides to setting up rule-defined call routing using queues and individual agents.
- Create and manage queues for your calls
- How to prioritize call routing
- How to route calls based on agent availability
- How to add a direct route to an employee
- How to call agents or teams in order - cascading queues
- Routing and tracking calls to external outsourced team
- Call overflow during or outside business hours