Softphones and phone apps

Configuring and connecting telephony software applications to your network and to the babelforce platform.

• What softphones or phone apps can I connect to babelforce?
• How a call is presented to an agent when using a softphone
• Call coaching - listening in on calls
• How to set up Counterpath's Bria 4 and Xlite softphone
• Counterpath Bria Stretto managed Softphone
• How to configure Jitsi media client to work with babelforce platform
• Testing and troubleshooting Bria Stretto
• Using two phone channels per agent in one softphone