Common Setups and Use Cases

V2_Basic platform functionalities

V2_Outbound Dialer

V2_Scenarios for routing and handling incoming calls

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V2_Integrating babelforce

V2_Mixed scenarios

Basic platform functionalities
These use cases give insights to the most basic functionalities offered by babelforce. They can be combined to more complex scenarios.

Outbound Dialer
There is a lot you can achieve with the babelforce outbound dialer and in this section we want to introduce you to a few scenarios.

Scenarios for routing and handling incoming calls

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Mixed scenarios

Integrating babelforce
Here we look at scenarios how babelforce can be integrated into your CRM, helpdesk or any other System of Record.