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Common Setups and Use Cases
V2_Basic platform functionalities
V2_Outbound Dialer
V2_Scenarios for routing and handling incoming calls
- SMS, email or callback from IVR (V2)
- CRM automation triggerd with IVR/ call-bots (V2)
- Working with external outsourcing partners (V2)
- Change routing dynamically by factor time, availability and/or load (V2)
- Escalating incoming calls to another team (V2)
- Premium customer care: Ensuring phone SLA for VIP accounts (V2)
V2_Integrating babelforce
V2_Mixed scenarios
Basic platform functionalities
These use cases give insights to the most basic functionalities offered by babelforce. They can be combined to more complex scenarios.
Outbound Dialer
There is a lot you can achieve with the babelforce outbound dialer and in this section we want to introduce you to a few scenarios.
Scenarios for routing and handling incoming calls
- SMS, email or callback from IVR
- CRM automation triggerd with IVR/ call-bots
- Working with external outsourcing partners
- Change routing dynamically by factor time, availability and/or load
- Escalating incoming calls to another team
- Premium customer care: Ensuring phone SLA for VIP accounts