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Common Setups and Use Cases
Basic platform functionalities
These use cases give insights to the most basic functionalities offered by babelforce. They can be combined to more complex scenarios.
There is a lot you can achieve with the babelforce outbound dialer and in this section we want to introduce you to a few scenarios.
- SMS, email or callback from IVR
- CRM automation triggerd with IVR/ call-bots
- Working with external outsourcing partners
- Change routing dynamically by factor time, availability and/or load
- Escalating incoming calls to another team
- Premium customer care: Ensuring phone SLA for VIP accounts