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  1. babelforce
  2. Common Setups and Use Cases

Common Setups and Use Cases

Basic platform functionalities

  • Wrap-up functionality
  • Automatically assign tasks to agents

Outbound Dialer

  • Collecting the voice of your customers (VoC) or conducting professional surveys
  • Nurturing high value opportunities
  • Customer retention
  • Debt collection and nurturing of old loan applications
  • Logical architecture for dynamically handling call-back requests

Scenarios for routing and handling incoming calls

  • SMS, email or callback from IVR
  • CRM automation triggered with IVR/ call-bots
  • Working with external outsourcing partners
  • Change routing dynamically by factor time, availability and/or load
  • Escalating incoming calls to another team
  • Premium customer care: Ensuring phone SLA for VIP accounts
See all 8 articles

Integrating babelforce

  • SMS to email or ticket
  • How Zendesk CTI works with babelforce
  • Adding a voicemail to an email or ticket

Mixed scenarios

  • Call-backs for waiting customers
  • Dynamic offering of integrated calls on website

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babel force
babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.