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babelforce KPIs explained
Dashboards
In this section we introduce the babelforce dashboard and show you how you are able to adjust the JSON file to create the dashboard you need for your service
babelforce reporting explained
In this section we explain the Manager App section "Reporting"
Tips and tricks to build your sheet reports
This section explains how you can download call data from the babelforce platform without having to use API or pushing all your data into Zendesk. It also provides some basic tips how to use the data in the sheet program of your choice.
Using Zendesk GoodData
This section is dedicated to helping you find, customize and extract reports on call data with Zendesk GoodData
- Reporting with Zendesk
- Getting custom field data into Zendesk tickets and reporting on them with Gooddata
- Creating inbound service level reports with Zendesk and Gooddata
- How to report on service level targets
- How to measure AHT in Zendesk tickets
- Reporting on multiple calls in a certain time period with Zendesk and Gooddata