Help
Center
Submit a request
My services
Sign in
Need a helping hand?
babelforce
Report your way
Report your way
babelDesk
babelDesk - an introduction
Adding a babelDesk and managing its access rights
Building babelDesk - how to add, edit, and manage widgets
Building babelDesk - widget examples
Building babelDesk - dashboard inspirations
babelforce KPIs explained
babelforce KPIs explained
babelforce reporting explained
babelforce hangup reasons explained - outbound calls
Understanding babelforce call reporting
Hangup reasons for inbound calls
How to find transferred calls
Reporting Resources - Excel and Google Sheet templates
Tips and tricks to build your sheet reports
Creating agent activity reporting
How to download a table of calls for your own analysis
How to analyze AHT or talk time
Geckoboard
Getting started with Geckoboard
Monitoring agent presence and call acceptance behavior
Number of calls, average and maximum wait time by queue