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babelforce
Report your way
Report your way
This section is dedicated to helping you find, customize and extract reports on call data.
babelDesk
babelDesk - an introduction
Adding a babelDesk and managing its access rights
Building babelDesk - how to add, edit, and manage widgets
Building babelDesk - widget examples
Building babelDesk - dashboard inspirations
babelforce KPIs explained
babelforce KPIs explained
babelforce reporting explained
babelforce hangup reasons explained - outbound calls
Understanding babelforce call reporting
Hangup reasons for inbound calls
How to find transferred calls
Reporting Resources - Excel and Google Sheet templates
Tips and tricks to build your sheet reports
How to build an agent presence report via API
Creating agent activity reporting
How to download a table of calls for your own analysis
How to analyze AHT or talk time
Geckoboard
Getting started with Geckoboard
Monitoring agent presence and call acceptance behavior
Number of calls, average and maximum wait time by queue