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babelDesk

  • babelDesk - an introduction
  • Adding a babelDesk and managing its access rights
  • Building babelDesk - how to add, edit, and manage widgets
  • Building babelDesk - widget examples
  • Building babelDesk - dashboard inspirations

babelforce KPIs explained

  • babelforce KPIs explained

babelforce reporting explained

  • babelforce hangup reasons explained - outbound calls
  • Understanding babelforce call reporting
  • Hangup reasons for inbound calls
  • How to find transferred calls
  • Reporting Resources - Excel and Google Sheet templates

Tips and tricks to build your sheet reports

  • Creating agent activity reporting
  • How to download a table of calls for your own analysis
  • How to analyze AHT or talk time

Geckoboard

  • Getting started with Geckoboard
  • Monitoring agent presence and call acceptance behavior
  • Number of calls, average and maximum wait time by queue

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babel force
babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.