Process logic

Placeholders and expressions
This section is all about things like {call.from.number} or {sms.text}. The articles tell you everything you ever wanted to know about how to get the current value of a variable into some text or data. On babelforce an "Expression" refers to a variable and a "Placeholder" is the evaluation of an expression.

Creating, editing and implementing triggers on the babelforce platform.

Help with using condition-bound global and local Events to interact with ticketing and other systems.

In this section you will find out how to use transactions to save specific occurrences and to fire your own custom events.