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  1. babelforce
  2. Process logic

Process logic

Placeholders and expressions

  • Using string manipulation in placeholders and expressions
  • What is a Placeholder? What is an Expression?
  • How to get a list of all expressions in the system
  • Using placeholders and expressions to add content to tickets and messages
  • Manipulating string values to internationalize telephone numbers

Triggers

  • How to use the "contains" operator in Triggers?
  • How to create and test Triggers
  • How to define different call legs
  • Using random value generation in Triggers
  • Advanced Trigger conditions using regular expressions
  • How to combine complex OR and AND conditions

Automations

  • How to set up global and local Automations
  • One way to label a ticket as call abandoned
  • Updating tickets for out-of-hours calls
  • How to add voicemail recordings to tickets
  • How to send data to next agent when call is transferred

Transactions

  • Use a transaction to save a phone call-back request

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babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.