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Placeholders and expressions
Using string manipulation in placeholders and expressions
What is a Placeholder? What is an Expression?
How to get a list of all expressions in the system
Using placeholders and expressions to add content to tickets and messages
Manipulating string values to internationalize telephone numbers
How to use the "contains" operator in Triggers?
How to create and test Triggers
How to define different call legs
Using random value generation in Triggers
Advanced Trigger conditions using regular expressions
How to combine complex OR and AND conditions
How to set up global and local Automations
One way to label a ticket as call abandoned
Updating tickets for out-of-hours calls
How to add voicemail recordings to tickets
How to send data to next agent when call is transferred
Use a transaction to save a phone call-back request