Process logic

Placeholders and expressions
This section is all about things like {call.from.number} or {sms.text}. The articles tell you everything you ever wanted to know about how to get the current value of a variable into some text or data. On babelforce an "Expression" refers to a variable and a "Placeholder" is the evaluation of an expression.

Triggers
Creating, editing and implementing triggers on the babelforce platform.

Events
Help with using condition-bound global and local Events to interact with ticketing and other systems.

Transactions
In this section you will find out how to use transactions to save specific occurrences and to fire your own custom events.