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Application flows & routing
This section explains how applications can be linked in a call flow, as well as routing numbers to applications and caller experiences.
- Route your number to an application module
- How to test your call flows and process configurations
- How to create a wait or queueing experience
- 'Whisper transfer' - pass audio information to agents
- How to set up a basic post-call experience
- Implementing a call-back feature
Callbots - Intelligent IVR
You can set up any kind of callbot. Add intelligence and automation to your call flows. Integrate with any other system.
- How are calls routed through IVR and queue?
- How to configure an IVR Input Reader to store an input variable
- How to create an IVR menu or choice flow with a Simple Menu
- Use your own app to check if entered number is valid
- How to create IVR input structures for menu options with interrupt
- Forwarding a call to another queue if agents are available