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  2. Applications

Applications

Learn how to route numbers to app modules, setup a call-flow and adjust the caller experience with audio prompts. Also, get introduced to callbots, intelligence and automation.

Speech Services

  • Behavior of Speech and DTMF inputs
  • Mixed Speech to Text and DTMF inputs

Application flows & routing

  • Route your number to a module
  • How to test your call flows and process configurations
  • How to create a wait or queueing experience
  • The Text to Speech module explained (TTS)
  • The Speech to text module explained (STT)
  • 'Whisper transfer' - pass audio information to agents

See all 12 articles

Callbots - Intelligent IVR

  • Create a direct route with opening hours and calendars
  • Using AI in Callbots (V2)
  • How are calls routed through IVR and queue?
  • How to configure an IVR Input Reader to store an input variable
  • Use your own app to check if entered number is valid
  • Forwarding a call to another queue if agents are available

See all 7 articles

Audio files for IVR call flows

  • Where can I get audio files for my IVR and music on hold?
  • What audio prompts or files do I need for the IVR phone apps?
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