Application flows & routing

• The Speech to text module explained (STT)
• The Text to Speech module explained (TTS)
• The ten call-flow modules
• Route your number to a module
• How to test your call flows and process configurations
• How to create a wait or queueing experience

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Callbots - Intelligent IVR

• Create a direct route with opening hours and calendars
• Using AI in Callbots (V2)
• How are calls routed through IVR and queue?
• How to configure an IVR Input Reader to store an input variable
• Use your own app to check if entered number is valid
• Forwarding a call to another queue if agents are available

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Audio files for IVR call flows

• Where can I get audio files for my IVR and music on hold?
• What audio prompts or files do I need for the IVR phone apps?