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Applications
V2_Application flows & routing
- The ten call-flow modules (V2)
- Route your number to a module (V2)
- How to test your call flows and process configurations (V2)
- How to create a wait or queueing experience (V2)
- 'Whisper transfer' - pass audio information to agents (V2)
- How to set up a basic post-call experience (V2)
V2_Callbots - Intelligent IVR
- Create a direct route with opening hours and calendars
- Using AI in Callbots (V2)
- How are calls routed through IVR and queue? (V2)
- How to configure an IVR Input Reader to store an input variable (V2)
- Use your own app to check if entered number is valid (V2)
- Forwarding a call to another queue if agents are available (V2)
V2_Audio files for IVR call flows
Application flows & routing
This section explains how applications can be linked in a call flow, as well as routing numbers to applications and caller experiences.
- Route your number to an application module
- How to test your call flows and process configurations
- How to create a wait or queueing experience
- 'Whisper transfer' - pass audio information to agents
- How to set up a basic post-call experience
- Implementing a call-back feature
Callbots - Intelligent IVR
You can set up any kind of callbot. Add intelligence and automation to your call flows. Integrate with any other system.
- How are calls routed through IVR and queue?
- How to configure an IVR Input Reader to store an input variable
- How to create an IVR menu or choice flow with a Simple Menu
- Use your own app to check if entered number is valid
- How to create IVR input structures for menu options with interrupt
- Forwarding a call to another queue if agents are available