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  1. babelforce
  2. Teams and people

Teams and people

Onboarding

  • Onboarding checklist for managers and agents
  • Wrap-up functionality
  • Call transfer

Users, roles and agents

  • Password creation and reset
  • User Management
  • babelforce Manager User Rights Management
  • babelforce role and user rights management - reporter role and dashboard
  • Phonebook
  • How to add an internal agent and request a password
See all 7 articles

Skills, groups and selections

  • Agents: organize them in groups and tag
  • How to create agent selections for dynamic call distribution
  • Creating more complex agent selections
  • How to use Input Reader variables in Triggers for agent selections

Central login and automated user creation

  • babelforce SSO process
  • Configuring SCIM
  • SSO: Advanced identity setups
  • Setup Single Sign-On (SSO) access with Microsoft Azure
  • Setup for Single Sign-On (SSO) access for Google services
  • Setup for Single Sign-On (SSO) access for Okta

Availability

  • Call monitoring: listen-in and whisper in
  • Working with agent presence in babelforce

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babel force
babelforce is a no-code automation platform allowing non-developers to self-manage any kind of integrated communications process.