Onboarding

• SSO: Advanced identity setups
• babelforce SSO process
• Onboarding checklist for managers and agents
• Call transfer
• Setup Single Sign-On (SSO) access with Microsoft Azure
• Setup for Single Sign-On (SSO) access for Google services

Users, roles and agents

• User Management
• babelforce Manager User Rights Management
• babelforce role and user rights management - reporter role and dashboard
• Phonebook
• How to add an agent and request a password (V2)
• Can an admin be an agent?

Skills, groups and selections

• Agents: organise them in groups and tag with skills and attributes
• How to create agent selections for dynamic call distribution
• Creating more complex agent selections
• How to use Input Reader variables in Triggers for agent selections

Availability

• Working with agent presence in babelforce