Onboarding

• Onboarding checklist for managers and agents
• Wrap-up functionality
• Call transfer

Users, roles and agents

• Password creation and reset
• User Management
• babelforce Manager User Rights Management
• babelforce role and user rights management - reporter role and dashboard
• Phonebook
• How to add an internal agent and request a password

See all 7 articles

Skills, groups and selections

• Agents: organize them in groups and tag
• How to create agent selections for dynamic call distribution
• Creating more complex agent selections
• How to use Input Reader variables in Triggers for agent selections

Central login and automated user creation

• babelforce SSO process
• Configuring SCIM
• SSO: Advanced identity setups
• Setup Single Sign-On (SSO) access with Microsoft Azure
• Setup for Single Sign-On (SSO) access for Google services
• Setup for Single Sign-On (SSO) access for Okta

Availability

• Call monitoring: listen-in and whisper in
• Working with agent presence in babelforce