V2_Troubleshooting

• Troubleshooting: Agent onboarding
• What does "failure" mean as the captured input from an IR or STT module (V2)
• Contacting babelforce in case of an emergency
• Troubleshooting babelforce floating app (V2)
• Troubleshooting: agent receives "account disabled" message in babelConnect (V2)
• Troubleshooting your way (V2)

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Troubleshooting

• How to use Wireshark (in Windows) and capture SIP+RTP traces
• Troubleshooting babelforce floating app
• Troubleshooting audio quality
• Isolate reason a phone device is unreachable
• Calls get queued but agent softphones don't ring
• Why do agents "Line" status sometimes get stuck on "ringing"?

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