Pre-built Integrations

• babelforce API documentation - our developer hub
• Working with babelforce integrations
• Setting up Automations in babelforce to achieve your integration goals

• Authentication with Microsoft integrations
• Change the agent's status in MS teams via babelforce events
• Send automated messages to MS teams

• Integrating Zendesk with babelforce
• How to import and sync agents from Zendesk
• Zendesk variables
• Appending SMS to Zendesk tickets
• Creating, assigning and pushing inbound call tickets to agents | Zendesk Omnichannel
• Synching the agent status from Zendesk omnichannel to babelforce

See all 24 articles

• Add the babelforce Freshdesk integration
• How to import and sync agents from Freshdesk
• A starter Freshdesk ticket setup for inbound calls
• Full integration of click-to-call in Freshdesk
• Add recordings to Freshdesk tickets
• Pushing a ticket or customer contact to an agent in Freshworks with CTI

See all 9 articles

• Integrate Salesforce with babelforce
• Installing babelConnect CTI in Salesforce
• Creating call tasks for every incoming and outgoing call
• Expressions that store Salesforce data

• Kustomer - an introduction
• Kustomer.com - working with conversations
• Integrate Kustomer with babelforce
• Create and update voice messages in Kustomer.com
• How to use click-to-call in Kustomer
• Kustomer - Lookup enduser and push their profile when the call is bridged

See all 7 articles

• DEEP ASSIST variables and integration steps

• DialogFlow - An introduction
• Adding the Dialogflow Integration
• Dialogflow Variables

• SugarCRM
• Integrating incoming calls and outbound dialer campaign with SugarCRM

• ZohoCRM
• How to integrate with Zoho Desk
• Integrating incoming calls and outbound dialer campaign to ZohoCRM

• Adding Geckoboard to babelforce
• Using Geckoboard with Postman and creating datasets

• How to configure pipedrive click-to-call callto and tel links