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Introduction to babelforce integrations
V2_babelConnect App
- Introduction to babelConnect (V2)
- Installing and configuring the babelConnect Chrome extension (V2)
- How agents can change their number in babelConnect (V2)
- Installing the babelConnect app in Zendesk (V2)
- Using the babelConnect Chrome extension in Freshdesk (V2)
- How to use babelConnect app with Zoho CRM (V2)
V2_Zendesk
- Integrating babelforce to Zendesk (V2)
- How to create a test sandbox setup in babelforce and Zendesk (V2)
- Creating and pushing an inbound call ticket to an agent in Zendesk (V2)
- Tag tickets if calls are lost (V2)
- How to achieve full Zendesk integration for outbound calls (V2)
- Create a ticket for each inbound SMS received (V2)
V2_Zoho
V2_Freshdesk
- Add the babelforce Freshdesk integration (V2)
- Import and sync agents from Freshdesk (V2)
- A starter Freshdesk ticket setup for inbound calls (V2)
- Full integration of click-to-call in Freshdesk (V2)
- Add recordings to Freshdesk tickets (V2)
- Pushing a ticket or customer contact to an agent in Freshworks with CTI (V2)
V2_Salesforce
V2_Geckoboard
V2_Pipedrive
V2_SugarCRM
babelConnect App
Everything you need to know about the babelConnect integration
- Introduction to babelConnect (V2)
- Installing and configuring the babelConnect Chrome extension
- How to use babelConnect app with Zoho CRM
- Using the babelConnect Chrome extension in Freshdesk
- Installing the babelConnect app in Zendesk
- How agents can change their number in babelConnect
Zendesk
All information about integrations with the Zendesk platform
- How to achieve full Zendesk integration for SMS
- Tag tickets if calls are lost
- Reporting on agents with different skills in one queue
- Integrating babelforce to Zendesk
- How to create a test sandbox setup in babelforce and Zendesk
- How to synchronise agents and groups from Zendesk
Zoho
This section will guide you in getting your integration with Zoho set up, and help you get the most out of it.
Freshdesk
Videos, articles and information on creating great automations that integrate with Freshdesk
- Advanced integrations with Freshdesk
- Add the babelforce Freshdesk integration
- Import and sync agents from Freshdesk
- A starter Freshdesk ticket setup for inbound calls
- Full integration of click-to-call in Freshdesk
- Automated outbound dialing in Freshdesk