Introduction to babelforce integrations

• Working with babelforce integrations

babelConnect App

• Introduction to babelConnect
• Installing and configuring the babelConnect Chrome extension
• How agents can change their number in babelConnect
• Installing the babelConnect app in Zendesk
• Using the babelConnect Chrome extension in Freshdesk
• How to use babelConnect app with Zoho CRM

See all 7 articles

Zendesk

• How to automatically close empty voicemail tickets in Zendesk
• Full SMS integration
• Integrating babelforce to Zendesk
• How to create a test sandbox setup in babelforce and Zendesk
• Creating and pushing an inbound call ticket to an agent in Zendesk
• Tag tickets if calls are lost

See all 18 articles

Freshdesk

• Add the babelforce Freshdesk integration
• Import and sync agents from Freshdesk
• A starter Freshdesk ticket setup for inbound calls
• Full integration of click-to-call in Freshdesk
• Add recordings to Freshdesk tickets
• Pushing a ticket or customer contact to an agent in Freshworks with CTI

See all 9 articles

Salesforce

• Installing babelConnect CTI in Salesforce
• Integrate Salesforce with babelforce
• Creating call tasks for every incoming and outgoing call
• Expressions that store Salesforce data

Kustomer

• Kustomer - an introduction
• Kustomer - integration with babelforce
• Kustomer - Lookup enduser and push their profile when the call is bridged
• How to synchronize agents from Kustomer.com
• Kustomer.com - working with conversations

Deepsearch

• Deepsearch variables

SugarCRM

• SugarCRM
• Integrating incoming calls and outbound dialer campaign with SugarCRM

Zoho

• ZohoCRM
• How to integrate with Zoho Desk
• Integrating incoming calls and outbound dialer campaign to ZohoCRM

Geckoboard

• Adding Geckoboard to babelforce
• Using Geckoboard with Postman and creating datasets

Pipedrive

• How to configure pipedrive click-to-call callto and tel links