babelConnect App

Everything you need to know about the babelConnect integration

• Introduction to babelConnect (V2)
• Installing and configuring the babelConnect Chrome extension
• How to use babelConnect app with Zoho CRM
• Using the babelConnect Chrome extension in Freshdesk
• Installing the babelConnect app in Zendesk
• How agents can change their number in babelConnect

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Zendesk

All information about integrations with the Zendesk platform

• How to achieve full Zendesk integration for SMS
• Tag tickets if calls are lost
• Reporting on agents with different skills in one queue
• Integrating babelforce to Zendesk
• How to create a test sandbox setup in babelforce and Zendesk
• How to synchronise agents and groups from Zendesk

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Zoho

This section will guide you in getting your integration with Zoho set up, and help you get the most out of it.

• Integrating incoming calls and outbound dialer campaign to ZohoCRM
• ZohoCRM

Freshdesk

Videos, articles and information on creating great automations that integrate with Freshdesk

• Advanced integrations with Freshdesk
• Add the babelforce Freshdesk integration
• Import and sync agents from Freshdesk
• A starter Freshdesk ticket setup for inbound calls
• Full integration of click-to-call in Freshdesk
• Automated outbound dialing in Freshdesk

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Salesforce

• Expressions that store Salesforce data
• Creating call tasks for every incoming and outgoing call
• Integrate Salesforce with babelforce

Geckoboard

Find out how to add Geckoboard to your babelforce and how to use Postman for managing your datasets

• Adding Geckoboard to babelforce
• Using Geckoboard with Postman and creating datasets

Pipedrive

Here you will find out about using babelforce with pipedrive

• How to configure pipedrive click-to-call callto and tel links

SugarCRM

• Integrating incoming calls and outbound dialer campaign with SugarCRM
• SugarCRM