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Integrations
Taskrouter
Introduction to babelforce integrations
babelConnect App
- Introduction to babelConnect
- Installing and configuring the babelConnect Chrome extension
- How agents can change their number in babelConnect
- Installing the babelConnect app in Zendesk
- Using the babelConnect Chrome extension in Freshdesk
- How to use babelConnect app with Zoho CRM
Zendesk
- How to automatically close empty voicemail tickets in Zendesk
- Full SMS integration
- Integrating babelforce to Zendesk
- How to create a test sandbox setup in babelforce and Zendesk
- Creating and pushing an inbound call ticket to an agent in Zendesk
- Tag tickets if calls are lost
Freshdesk
- Add the babelforce Freshdesk integration
- Import and sync agents from Freshdesk
- A starter Freshdesk ticket setup for inbound calls
- Full integration of click-to-call in Freshdesk
- Add recordings to Freshdesk tickets
- Pushing a ticket or customer contact to an agent in Freshworks with CTI
Salesforce
Kustomer
- Kustomer - an introduction
- Create and update voice messages in Kustomer.com
- How to use click-to-call in Kustomer
- Kustomer - integration with babelforce
- Kustomer - Lookup enduser and push their profile when the call is bridged
- How to synchronize agents from Kustomer.com