Introduction to babelforce integrations

• Working with babelforce integrations (V2)

V2_babelConnect App

• Introduction to babelConnect (V2)
• Installing and configuring the babelConnect Chrome extension (V2)
• How agents can change their number in babelConnect (V2)
• Installing the babelConnect app in Zendesk (V2)
• Using the babelConnect Chrome extension in Freshdesk (V2)
• How to use babelConnect app with Zoho CRM (V2)

See all 7 articles

V2_Zendesk

• How to achieve full Zendesk integration for SMS (V2)
• Tag tickets if calls are lost (V2)
• Reporting on agents with different skills in one queue (V2)
• Integrating babelforce to Zendesk (V2)
• How to create a test sandbox setup in babelforce and Zendesk (V2)
• How to synchronise agents and groups from Zendesk (V2)

See all 13 articles

V2_Zoho

• ZohoCRM (V2)
• How to integrate with Zoho Desk (V2)
• Integrating incoming calls and outbound dialer campaign to ZohoCRM (V2)

V2_Freshdesk

• Add the babelforce Freshdesk integration (V2)
• Import and sync agents from Freshdesk (V2)
• A starter Freshdesk ticket setup for inbound calls (V2)
• Full integration of click-to-call in Freshdesk (V2)
• Add recordings to Freshdesk tickets (V2)
• Pushing a ticket or customer contact to an agent in Freshworks with CTI (V2)

See all 9 articles

V2_Salesforce

• Installing babelConnect CTI in Salesforce
• Integrate Salesforce with babelforce (V2)
• Creating call tasks for every incoming and outgoing call (V2)
• Expressions that store Salesforce data (V2)

V2_Geckoboard

• Adding Geckoboard to babelforce (V2)
• Using Geckoboard with Postman and creating datasets (V2)

V2_Pipedrive

• How to configure pipedrive click-to-call callto and tel links (V2)

V2_SugarCRM

• SugarCRM (V2)
• Integrating incoming calls and outbound dialer campaign with SugarCRM (V2)

babelConnect App

Everything you need to know about the babelConnect integration

• Introduction to babelConnect (V2)
• Installing and configuring the babelConnect Chrome extension
• How to use babelConnect app with Zoho CRM
• Using the babelConnect Chrome extension in Freshdesk
• Installing the babelConnect app in Zendesk
• How agents can change their number in babelConnect

See all 8 articles

Zendesk

All information about integrations with the Zendesk platform

• How to achieve full Zendesk integration for SMS
• Tag tickets if calls are lost
• Reporting on agents with different skills in one queue
• Integrating babelforce to Zendesk
• How to create a test sandbox setup in babelforce and Zendesk
• How to synchronise agents and groups from Zendesk

See all 13 articles

Zoho

This section will guide you in getting your integration with Zoho set up, and help you get the most out of it.

• Integrating incoming calls and outbound dialer campaign to ZohoCRM
• ZohoCRM

Freshdesk

Videos, articles and information on creating great automations that integrate with Freshdesk

• Advanced integrations with Freshdesk
• Add the babelforce Freshdesk integration
• Import and sync agents from Freshdesk
• A starter Freshdesk ticket setup for inbound calls
• Full integration of click-to-call in Freshdesk
• Automated outbound dialing in Freshdesk

See all 8 articles

Salesforce

• Expressions that store Salesforce data
• Creating call tasks for every incoming and outgoing call
• Integrate Salesforce with babelforce

Geckoboard

Find out how to add Geckoboard to your babelforce and how to use Postman for managing your datasets

• Adding Geckoboard to babelforce
• Using Geckoboard with Postman and creating datasets

Pipedrive

Here you will find out about using babelforce with pipedrive

• How to configure pipedrive click-to-call callto and tel links

SugarCRM

• Integrating incoming calls and outbound dialer campaign with SugarCRM
• SugarCRM