Need a helping hand?
Integrations
babelConnect App
Everything you need to know about the babelConnect integration
- Introduction to babelConnect
- Installing and configuring the babelConnect Chrome extension
- How to use babelConnect app with Zoho CRM
- Using the babelConnect Chrome extension in Freshdesk
- Installing the babelConnect app in Zendesk
- How agents can change their number in babelConnect
Zendesk
All information about integrations with the Zendesk platform
- Reporting on agents with different skills in one queue
- Integrating babelforce to Zendesk
- How to create a test sandbox setup in babelforce and Zendesk
- How to synchronise agents and groups from Zendesk
- Creating and pushing an inbound call ticket to an agent in Zendesk
- How to differentiate abandoned vs abandoned with caller request
Zoho
This section will guide you in getting your integration with Zoho set up, and help you get the most out of it.
Freshdesk
Videos, articles and information on creating great automations that integrate with Freshdesk
- Add the babelforce Freshdesk integration
- Import and sync agents from Freshdesk
- A starter Freshdesk ticket setup for inbound calls
- Full integration of click-to-call in Freshdesk
- Automated outbound dialing in Freshdesk
- Add recordings to Freshdesk tickets