Integrations

• Change the agent's status in MS teams via babelforce events
• Authentication with Microsoft integrations
• Send automated messages to MS teams

• Send automated messages to slack
• Taskrouter templates explained

• Working with babelforce integrations

• Installing babelConnect from Zendesk Marketplace
• Migrating to the new babelConnect on Zendesk - how and why
• Introduction to babelConnect
• Installing and configuring the babelConnect Chrome extension
• How agents can change their device number in babelConnect
• Using the babelConnect Chrome extension in Freshdesk

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• Appending SMS to Zendesk tickets
• Integrating Zendesk with babelforce
• Updating Brands in Zendesk for multiple brands company
• Getting custom field data into Zendesk tickets and reporting on them with Zendesk Explore
• How to automatically close empty voicemail tickets in Zendesk
• How to create a test sandbox setup in babelforce and Zendesk

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• Add the babelforce Freshdesk integration
• How to import and sync agents from Freshdesk
• A starter Freshdesk ticket setup for inbound calls
• Full integration of click-to-call in Freshdesk
• Add recordings to Freshdesk tickets
• Pushing a ticket or customer contact to an agent in Freshworks with CTI

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• Installing babelConnect CTI in Salesforce
• Integrate Salesforce with babelforce
• Creating call tasks for every incoming and outgoing call
• Expressions that store Salesforce data

• Kustomer - an introduction
• Create and update voice messages in Kustomer.com
• How to use click-to-call in Kustomer
• Integrate Kustomer with babelforce
• Kustomer - Lookup enduser and push their profile when the call is bridged
• How to import and sync agents from Kustomer.com

See all 7 articles

• DEEP ASSIST variables and integration steps

• Adding the Dialogflow Integration

• SugarCRM
• Integrating incoming calls and outbound dialer campaign with SugarCRM

• ZohoCRM
• How to integrate with Zoho Desk
• Integrating incoming calls and outbound dialer campaign to ZohoCRM

• Adding Geckoboard to babelforce
• Using Geckoboard with Postman and creating datasets

• How to configure pipedrive click-to-call callto and tel links